Customer Service & Billing Questions

(561) 791-4010
Monday-Friday 8am - 5pm

Pay Bill via Phone:
(561) 753-2418

After hours EMERGENCY number
(561) 791-4037

Customer Service Center is Located at:
12300 Forest Hill Blvd.,
Wellington, FL  33414-5785

Utilities FAQs

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Expand/Contract Questions and Answers

  • How do I go paperless?

  • How do I set up an account?

  • Why do I still have to pay a monthly fee even though my service is off or no water is used?

  • Who do I call in cases of an emergency?

  • When do I get my deposit back?

  • Who do I call if I have a question about my bill?

  • Why is my bill higher than normal this month?

  • What does a water meter box look like and where is it located?

  • How can I maintain better water quality inside my home?

  • What are the current water and wastewater rates?

  • I am away from my house a lot. Is there anything I can do to prevent someone from using my water when I am not there?

  • Where can I pay my bill?

  • I forgot to pay my bill. How long do I have before my water is disconnected?

  • How do I transfer service or cancel my account?

  • Do I need a deposit, if so, when do I get my deposit back?

  • How do I report a water or sewer problem?