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Your customer ID and Account number are located on the top portion of your utility bill. The CID is located to the left of the dash and the account number is located to the right of the dash.
You can reach our Customer Service Call Center at 561-791-4010 Monday – Friday 8:00 AM – 5:00 PM.
Base facility fees are charged each month in order to recover expenses required to keep service availability to the service location regardless of usage or occupancy.
PLEASE NOTE: If you opt to use your financial institution's online bill payment service, the processing time may be extended, as they typically send a physical check via mail to our designated PO Box for processing. This process is not always conducted electronically or instantaneously.
The most common reason for high water usage are leaky plumbing fixtures and excessive irrigation. Water bills are based on monthly meter readings reflecting the amount of water that registers through the meter.
No credit is available for filling a pool or deliberate acts of water usage, however; if your monthly water usage is over 15,000 gallons in one billing cycle the sewer portion of your bill is no longer charged.