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Satisfaction Survey & Feedback

  1. We want to know about your experience working with our department and are asking you to take a few minutes to complete our new customer satisfaction survey. Your feedback is truly important to us. Your responses will help us identify and address areas where we may need to improve our customer service procedures or other aspects of our department. Our goal is to make your interaction with our department an efficient and pleasant experience. This survey should take approximately five minutes to complete.

  2. What was the subject of your most recent encounter with the Building Department?*
  3. How would you rate the information provided to you by the Building Department?
  4. How would you describe the responsiveness of the Building Department staff, with regard to timeliness of returned calls or emails, follow-up meetings, etc.?
  5. How would you rate the turn-around time for plan review by the Building Department staff?
  6. How satisfied were you with the inspection process?
  7. How would you rate the professionalism of the Building Department staff?
  8. Overall, how satisfied are you with the level of customer service provided by the Building Department representative? (i.e. willingness to help, appropriate personal interaction, etc.)
  9. If you used our departmental website, how easy was it to find what you were looking for?
  10. Approximate date & time of your visit/call.
  11. Would you describe yourself as a:
  12. Optional Contact Information: If you would like to be contacted for a follow-up or be considered for possible future focus groups, please provide your contact information below.
  13. Leave This Blank:

  14. This field is not part of the form submission.