Why couldn’t you just automatically transfer my payment information from the old system into the new system?

The new system has greatly enhanced security to protect your information.  We, as staff, do not have access to your personal stored information.  Because of this upgraded security, you have to enter your personal information.

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1. What are the changes to my Utility Bill?
2. Will my account number change?
3. How can I make payments?
4. Why couldn’t you just automatically transfer my payment information from the old system into the new system?
5. My Utility payment used to be set up for payment automatically. Will that service be available and when?
6. I pay my bill through online banking, can I still do that?
7. Will my bill date and due date change?
8. I am trying to call the office, but the hold time is long, is there another way to find out the answers to my questions?
9. I didn’t recognize my bill and I threw it away, now what?