Will my account number change?

The new utility bill payment software will require you to know your new account number and customer number (CID). You have multiple options to obtain this information.

Billing Statement

On your next billing cycle, you will receive your new billing statement. The format of this billing statement will look like the example below. Your account number and customer number (CID) can be obtained from your new billing statement. Your account number is the seven digits to the left of the dash, and your customer number (CID) is the eight digits to the right of the dash.

Please note that during this transition period, no late fees will be assessed.

Sample Utility Bill Showing Account Number Location

Show All Answers

1. What are the changes to my Utility Bill?
2. Will my account number change?
3. How can I make payments?
4. Why couldn’t you just automatically transfer my payment information from the old system into the new system?
5. My Utility payment used to be set up for payment automatically. Will that service be available and when?
6. I pay my bill through online banking, can I still do that?
7. Will my bill date and due date change?
8. I am trying to call the office, but the hold time is long, is there another way to find out the answers to my questions?
9. I didn’t recognize my bill and I threw it away, now what?