The new utility bill payment software will require you to know your new account number and customer number (CID). You have multiple options to obtain this information.
On your next billing cycle, you will receive your new billing statement. The format of this billing statement will look like the example below. Your account number and customer number (CID) can be obtained from your new billing statement. Your account number is the seven digits to the left of the dash, and your customer number (CID) is the eight digits to the right of the dash.
Please note that during this transition period, no late fees will be assessed.