Do I need a deposit, if so, when do I get my deposit back?

New Customers

Each new customer is required to place a security deposit with the village. Your deposit is returned as a credit on your account after 24 consecutive months of service provided:

  • Your account has not been delinquent more than twice within the past 24 months.
  • You have not paid with a check that has been refused by a bank within the last 12 months.
  • Your service was not disconnected for non-payment within the last 12 months.

If you should move out of our service area and your deposit is still on record, it will be credited to your final bill. After deducting any outstanding charges, a check for the difference will be included with that bill.

Transferring Service

If you move to a new location within our service area, your deposit can be transferred to your new address. You are allowed a month's overlap in service before another deposit is required.

Former Customers

Deposits may be waived if a former customer has had service within the preceding 24 months and had their deposit returned for good credit. Any former customer not meeting these requirements will be processed as a new account and be required to pay a standard utility deposit. Your deposit does not prevent the disconnection of service due to non-payment. If service is disconnected for non-payment of the account, an additional deposit may be necessary at the time of reconnection.

Contact the Utilities department for more information.

Show All Answers

1. How do I go paperless?
2. How do I set up an account?
3. Why do I still have to pay a monthly fee even though my service is off or no water is used?
4. Who do I call in cases of an emergency?
5. When do I get my deposit back?
6. Who do I call if I have a question about my bill?
7. Why is my bill higher than normal this month?
8. What does a water meter box look like and where is it located?
9. How can I maintain better water quality inside my home?
10. I am away from my house a lot. Is there anything I can do to prevent someone from using my water when I am not there?
11. Where can I pay my bill?
12. I forgot to pay my bill. How long do I have before my water is disconnected?
13. How do I transfer service or cancel my account?
14. Do I need a deposit, if so, when do I get my deposit back?
15. How do I report a water or sewer problem?