To transfer or cancel service, please notify us at least 3 business days in advance of the requested date of disconnection. Verification of an ownership change will be required to discontinue service. We will need a forwarding address to ensure the final bill and/or any remaining deposit is properly forwarded. Customers are responsible for all charges associated with the service address until the service is permanently disconnected. Call 561-791-4010 for more information.
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For Instructions on How to Set up a Residential and Commercial Account visit our Set Up an Account page.
Base charges are necessary to recover the on-going expenses required to keep service available to the property. Even though there is no water usage, the Department must operate and maintain the water and wastewater treatment plants, maintain the lines and lift stations, read the meters and mail the monthly bills. These costs continue to be incurred regardless of occupancy or actual water consumption. These charges are billed to all of the Utility's Customers.
For more information, contact the Utilities department.
Call Customer Service at 561-791-4010 during normal business hours Monday through Friday from 8 a.m. to 5 p.m. For an after-hours emergency, call 561-791-4037.
Deposits are returned as a credit on your account after 24 consecutive months of service as long as the following requirements have been met:
If not credited after 24 months, your deposit is credited to your account at the time of your final billing after deduction of outstanding charges.
You can contact our Customer Service Center at 561-791-4010 Monday through Friday from 8 a.m. to 5 p.m.
Water bills are based upon monthly meter readings indicating the amount of water delivered to the customer. The typical usage for a single-family residence is approximately 3 to 4 thousand gallons per person per month (without lawn irrigation). The most common reasons for high water usage are excessive irrigation and leaky plumbing fixtures. For more information, contact the Utilities department.
The water meter box is located in the ground, typically along your front property-line, and is constructed out of concrete or heavy plastic.
Learn how to keep your water quality up on our Maintain Water Quality page.
If you plan to be away for an extended period of time, we suggest you to have your water meter turned off. This will prevent unauthorized water use or loss of water due to leaks or line breaks while you are gone. We require one business day notice. Contact us at 561-753-2418.
There are several payment options available to you, visit our Payment Options page for more information.
An account is delinquent and will incur past due charges if payment is not received by the due date. If the entire past due balance is not received at our office within 10 business days of the past due statement date, your service is subject to termination without further notice. Contact the Utilities department right away.
Each new customer is required to place a security deposit with the village. Your deposit is returned as a credit on your account after 24 consecutive months of service provided:
If you should move out of our service area and your deposit is still on record, it will be credited to your final bill. After deducting any outstanding charges, a check for the difference will be included with that bill.
If you move to a new location within our service area, your deposit can be transferred to your new address. You are allowed a month's overlap in service before another deposit is required.
Deposits may be waived if a former customer has had service within the preceding 24 months and had their deposit returned for good credit. Any former customer not meeting these requirements will be processed as a new account and be required to pay a standard utility deposit. Your deposit does not prevent the disconnection of service due to non-payment. If service is disconnected for non-payment of the account, an additional deposit may be necessary at the time of reconnection.
Contact the Utilities department for more information.
Call our Utility Customer Service department at 561-791-4010 between the hours of 8 a.m. to 5 p.m. Monday through Friday. For emergencies after normal business hours please call our Water Treatment Facility at 561-791-4037 (this is an after-hours emergency number only).
If you live in Buena Vida, Olympia or Villagewalk please contact Palm Beach County Utilities 24-hour Emergency Center, phone 561-740-4600 and select option 1.