When do I get my deposit back?

Deposits are returned as a credit on your account after 24 consecutive months of service as long as the following requirements have been met:

  • The account has not been delinquent more than twice within the past 24 months
  • Payment has not been refused by a bank within the past 12 months
  • Service was not disconnected for non-payment within the past 12 months.

If not credited after 24 months, your deposit is credited to your account at the time of your final billing after deduction of outstanding charges.

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1. How do I go paperless?
2. How do I set up an account?
3. Why do I still have to pay a monthly fee even though my service is off or no water is used?
4. Who do I call in cases of an emergency?
5. When do I get my deposit back?
6. Who do I call if I have a question about my bill?
7. Why is my bill higher than normal this month?
8. What does a water meter box look like and where is it located?
9. How can I maintain better water quality inside my home?
10. I am away from my house a lot. Is there anything I can do to prevent someone from using my water when I am not there?
11. Where can I pay my bill?
12. I forgot to pay my bill. How long do I have before my water is disconnected?
13. How do I transfer service or cancel my account?
14. Do I need a deposit, if so, when do I get my deposit back?
15. How do I report a water or sewer problem?