Why do I still have to pay a monthly fee even though my service is off or no water is used?

Base charges are necessary to recover the on-going expenses required to keep service available to the property. Even though there is no water usage, the Department must operate and maintain the water and wastewater treatment plants, maintain the lines and lift stations, read the meters and mail the monthly bills. These costs continue to be incurred regardless of occupancy or actual water consumption. These charges are billed to all of the Utility's Customers.

For more information, contact the Utilities department.

Show All Answers

1. How do I go paperless?
2. How do I set up an account?
3. Why do I still have to pay a monthly fee even though my service is off or no water is used?
4. Who do I call in cases of an emergency?
5. When do I get my deposit back?
6. Who do I call if I have a question about my bill?
7. Why is my bill higher than normal this month?
8. What does a water meter box look like and where is it located?
9. How can I maintain better water quality inside my home?
10. I am away from my house a lot. Is there anything I can do to prevent someone from using my water when I am not there?
11. Where can I pay my bill?
12. I forgot to pay my bill. How long do I have before my water is disconnected?
13. How do I transfer service or cancel my account?
14. Do I need a deposit, if so, when do I get my deposit back?
15. How do I report a water or sewer problem?