You are welcome to call in 2 days prior to play as you have done in the past, but remember that many time slots may be taken by then. It might be easier for a passholder in your play group to stop by the shop and learn the system with our staff.
Show All Answers
No. The Chelsea Court Reservation System is an exclusive benefit for our Annual Passholders. Non-passholders are welcome to call in their reservation request 2 days prior to their desired date of play. Guest reservation requests will be assigned courts after passholder reservations have been assigned.
During implementation of the new system, we will provide set times for our guests and players to come in and learn how to use the new system. Please contact the pro shop for more information at 561-791-4775.
Historically, these reservations have a higher possibility of cancellation/no-show, so all requests must be accompanied by at least 2 names of valid passholders for singles, and 4 names for doubles. Non-passholders will not be in the system, and will need to be entered as a “guest”.
The system is very intuitive and will help you find the names of other passholders. It will also enable you to create a “buddy list” to refer to for your requests.
No, all advance request must have be attached to a passholders name and account number.
No, your initial request is just that, a request for a specific time. Placement/confirmation of your time will occur 3 days prior to your requested day of play, a day before phone requests are fielded.
We are going on the premise that it is fairest that everyone get a single opportunity to reserve a court before anyone can play 1-2 times. For that reason we do not allow multiple requests.
Morning demand for courts often exceeds the capacity for play. Should you wish to play longer or more often, requesting a time earlier or later in the morning may enable you to begin sooner or play later without being bumped by another groups reservation.
No, a given number of courts are held each day for programming and they will continue to be done manually at the desk. Call us at 561-791-4775 for more information.
Afternoons are generally open and available, but mornings are always in high demand. We will offer 8:00 AM, 9:30 AM, and 11:00 AM for reservation in 1 ½ hour increments in the morning.
Yes! If the court is open when you arrive you can start. If no one is booked for use of the court after you, you can continue play.
However, if you are bumped by the next group with a reservation, you can then go to the desk and book the next available court.
The computer assigns courts at random, so you cannot request a specific court. That said, once placements are assigned our front desk staff will try do their best to accommodate court change requests.
Yes. All players are required to check in at the desk to confirm their play status and payment when applicable.
The months of August and September are historically the slowest months of the year (few leagues, no summer camp, many players are away) and this gives us the best chance for our players (and the staff) to learn the system. Should there be any initial glitches, we have ample courts available to address any issues and not inconvenience anyone. Our goal is that as we get busier on the courts, more players will be comfortable and confident in using the system.