Show All Answers

1. How can I start a water utility account?

• Email customerservice@wellingtonfl.gov for an application and new account checklist
• Complete the application including signature and email back all required documents

2. How can I close my water utility account?

• If you are a tenant – email a request to close your account along with a copy of your photo ID and the date you want the account taken out of your name
• If you are an owner – email a copy of your warranty deed showing transfer of the property along with a copy of your photo ID and the date you want the account taken out of your name

3. How do I know what my Customer ID (CID) or Account number are?

Your customer ID and Account number are located on the top portion of your utility bill.  The CID is located to the left of the dash and the account number is located to the right of the dash.

4. Who can I contact if I have a Utility related question?

You can reach our Customer Service Call Center at 561-791-4010 Monday – Friday 8:00 AM – 5:00 PM.

5. I don’t live in Wellington year round, why do I still get a bill each month?

Base facility fees are charged each month in order to recover expenses required to keep service availability to the service location regardless of usage or occupancy.

6. How can I pay my bill?

• You can make a one-time payment or sign up for auto pay online.
• By phone via our automated phone system 561-791-4010
• You can mail your payment to WELLINGTON UTILITIES  PO BOX 31632 TAMPA, FL  33631-3632
• You can also pay in person or via our drop box at 12300 Forest Hill Blvd

• PLEASE NOTE: If you opt to use your financial institution's online bill payment service, the processing time may be extended, as they typically send a physical check via mail to our designated PO Box for processing. This process is not always conducted electronically or instantaneously.

7. Why is my bill higher than normal this month?

The most common reason for high water usage are leaky plumbing fixtures and excessive irrigation.  Water bills are based on monthly meter readings reflecting the amount of water that registers through the meter.

8. How often can I run my sprinklers/irrigation?

 https://www.sfwmd.gov/sites/default/files/documents/District_3-Day_Graphic_Prohib._10am-4pm.pdf

9. Is there a credit available for filling my pool?

No credit is available for filling a pool or deliberate acts of water usage, however; if your monthly water usage is over 15,000 gallons in one billing cycle the sewer portion of your bill is no longer charged.