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1. Will my email or phone number be shared?

Your email and phone number will only be used to for sending subscribed notifications and confirmations. Your email and number will never be shared or sent any other type of communication.

2. I didn't receive my confirmation email, what does that mean?

Alert delivery by email cannot be guaranteed due to email service providers' message filtering practices. If you did not receive your confirmation email, please check your junk/spam folders.

We highly recommend adding alerts@RainoutLine.com to your Safe Senders list, in order to help ensure delivery to your inbox.

Android or iPhone Mobile Devices

If you have an Android or iPhone mobile device, we recommend downloading the free RainoutLine application from the app market/store instead of signing up for email alerts. The app gives the benefit of quickly checking the status whenever you need to know as opposed to alerts that are sent every time the status is updated.

3. I didn't receive my confirmation text, what do I do?

If you did not receive a confirmation text to your phone, please text HELP to 855-999-7790. 

1. You will receive a message stating "To subscribe/unsubscribe to status change alerts, visit Rainout Line. To stop all alerts, reply "STOP".
2. Once you have received this message, return to the Subscribe page and attempt to sign up your number again. In most cases, the issue is resolved, and you will receive your confirmation text.
3. If you still do not receive a confirmation text, please call 888-255-6110, or email Support for additional assistance.
4. You can also contact us with questions or concerns.

4. How do I find the RainoutLine application on my iPad?

To find and download the app on your iPad, visit the Apple app store and search rainout line. If your search results return 0 results, check your search settings and change them to include iphone apps in the results. You should now be able to see the rainout line app, and download it to your iPad.

5. Can I save extensions in the app so I don't have to search every time?

Yes. Favorites allow you to save the rainout lines you wish to view to your own list.

• Favorite all of the Wellington Parks and Recreation alerts by tapping the star when "Wellington Parks and Recreation" first shows up in the search results.
• Favorite a specific alert by tapping into Wellington Parks and Recreation's extension list, and tapping the star icon on individual extensions.
• When viewing favorites, if there are additional alerts to be seen, a button will be visible in the header indicating how many more are available for viewing.

6. What do the different icons mean on the application?

Green

The green circle icon means "It's a Go!" or "Open", and there are no present cancellations, delays or notices.

Yellow

The yellow triangle icon means "Delayed". Select that extension to view additional details or listen to the recording.

Red

The red icon means "Canceled" or "Closed". Select that extension to view additional details or listen to the recording.

Question Mark?

The question mark icon means "Questionable" or "Notice". This may be used to post more information for an event, activity, or facility, or to note that we are monitoring the current weather situation. Select that extension to view additional details or listen to the recording.

7. I no longer wish to receive email or text notifications. How do I unsubscribe?

Please visit the RainoutLine unsubscribe page to unsubscribe from text and email notifications. For text notifications, you can also unsubscribe by texting STOP to 855-999-7790.

Please note, this will unsubscribe you from all text notifications. If you only wish to unsubscribe from a particular alert, it is recommended to use the RainoutLine unsubscribe page to do so.

8. I have more questions about alerts, who do I contact?

For all other issues you can email Support or call 888-255-6110. You can also contact Parks and Recreation with additional questions or concerns.