FAQs • Wellington, FL • CivicEngage

▼
Business FAQs

Show All Answers

1. My business qualifies for an exemption, and I received my renewal notice; how do I renew?: If a business meets certain requirements; they are exempt from paying the Local Business Tax; however they still need the Local Business Tax Receipt. You will complete the renewal online and provide any updated licensing that may apply to the business. If all the correct documentation is uploaded; staff will issue the renewed license and email you the renewed Exempt License. You can also call or email customer service staff for help renewing an exempt license at 561-791-4000 or BTR@Wellingtonfl.gov.

2. I will be charging sales tax for my services. How to I obtain a Sales Tax Number?: Contact the Florida Department of Revenue’s Website or by calling 561-640-2800 for sales tax information.

3. How long does it take to get a Local Business Tax Receipt?: Local Business Tax Receipts are issued within 3 to 5 business days, upon presentation of the application and any pertinent documentation that may be required, such as proof of State Licensing, if required, if the nature of your business is regulated by State or Local certification.

4. How much does a Local Business Tax Receipt cost?: The taxes are based on the business category, ranging from $100.00 to $2,500.00. Some classifications determine the tax by the number of employees, number of seats, inventory at cost, number of merchandise machines, rental units, etc. Please refer to Ordinance 2012-14 for the full fee schedule or contact customer service staff with specific pricing questions 561-790-4000.

5. I am using a Fictitious Name (Doing Business As), how do I register it with the State Of Florida?: If you are using a Fictitious Name, you must have that name registered with the Florida Department of State Division of Corporations. Filing for a fictitious name is done through the Divisions of Corporations. Applications are available online at The Florida Division of Corporations Website.

6. Which one do I get first, The Wellington Local Business Tax Receipt or Palm Beach County Local Business Tax Receipt?: The Palm Beach County application is required to be submitted as part of Wellington's application. Upon intake, Zoning will review the application for compliance with Wellington Land Regulations (LDR) for the "use" at the proposed location. If approved, staff will sign-off on the County application, process and issue the Wellington Local Business Tax Receipt and send both documents to the applicant. It is then the applicant’s responsibility to register their business with Palm Beach County’s Local Business Tax Office. For more information, contact their office using the Palm Beach County Business Tax Office Website or call 561-355-2264 . Applicant is required to submit the signed PBC application and any other documents required to register the business with Palm Beach County’s business tax office.

7. Does Wellington staff send the signed Palm Beach County application to their office for business owners?: Wellington does not send the signed application to Palm Beach County’s tax collector office to register your business. It is the applicant’s responsibility to apply with Palm Beach County’s Business Tax Office once they’ve been issued a Wellington Business Tax Receipt.

8. Why do I need a Wellington Local Business Tax Receipt and a Palm Beach County Local Business Tax Receipt?: A local business tax shall grant the privilege of engaging in or managing all businesses, professions, or occupations within the Village. Business Tax Receipts are issued by the Tax Collector’s Office for the privilege of operating a business in Palm Beach County. Any person doing business within the Village of Wellington’s jurisdiction needs a Wellington Local Business Tax Receipt. Businesses will also need to obtain a county license from Palm Beach County Tax Collector. The Local Business Tax Receipt is a tax imposed for the privilege of doing business in both the municipality and the county in which the business is located. Any person who provides merchandise, entertainment, or services to the public, even if only a one-person company or home-based business, must obtain a Local Business Tax Receipt to operate.

9. Is Wellington’s Local Business Tax Receipt all that I need?: Depending on the type of business or profession, and the location of your business, you may need State, Professional and County Licenses. Contact Customer Service for more information 561-791-4000.

10. How do I apply for an Exempt Local Business Tax Receipt?

If you believe your business qualifies for an exemption, please submit the appropriate proof for the specific exemption, along with any required documents and your Wellington Business Tax receipt Application to apply. **See Exemptions tab for more information**

11. If I have a Local Business Tax Receipt and move to a new location, change business name or ownership, do I need a new Local Business Tax Receipt?: Yes. You must submit a new application anytime you make one of the above changes so customer service staff can update the business profile and invoice any applicable fees.

12. How do I renew my Local Business Tax Receipt?

In Person

Renew in person at our office at:
12300 Forest Hill Boulevard
Wellington, FL 33414

Mail

If mailing your renewal, please mail to:
Attention: Business Tax Receipt
12300 Forest Hill Boulevard
Wellington, FL 33414

Online

Renew online by logging into your account on our Customer Self-Service Website and selecting the “renew license” option on your dashboard.

See the Renew My Business Tab for instructions on how to register your business

13. How do I apply for Wellington’s Local Business Tax Receipt?

Applications for Wellington's Local Business Tax Receipt can be obtained in person at:
12300 Forest Hill Boulevard
Wellington, FL 33414
Map

Online using our Forms Request Page, or

You may request the appropriate application by calling 561-791-4000, or email your request to BTR@wellingtonfl.gov.

Completed applications can be submitted via email to BTR@Wellingtonfl.gov or in person at the address listed above. Incomplete applications will not be accepted. Please be sure to include all required documents listed on the provided checklists with your application. When emailing an application please be sure to send all documents in the same email to avoid delays in processing.

14. Do I need more than one Local Business Tax Receipt?: You will need one Local Business Tax Receipt for each location you are operating your business from and for each classification/ service, the business is conducting.

▼
Chelsea Court Reservation System

Show All Answers

1. Can I use this system if I am not a passholder?: No. The Chelsea Court Reservation System is an exclusive benefit for our Annual Passholders. Non-passholders are welcome to call in their reservation request 2 days prior to their desired date of play. Guest reservation requests will be assigned courts after passholder reservations have been assigned.

2. I'm terrible with computers, how will I learn to do this?: During implementation of the new system, we will provide set times for our guests and players to come in and learn how to use the new system. Please contact the pro shop for more information at 561-791-4775.

3. I still don't want to use my computer/mobile device...: You are welcome to call in 2 days prior to play as you have done in the past, but remember that many time slots may be taken by then. It might be easier for a passholder in your play group to stop by the shop and learn the system with our staff.

4. What if I don't know who I am playing with, but want a court just in case?: Historically, these reservations have a higher possibility of cancellation/no-show, so all requests must be accompanied by at least 2 names of valid passholders for singles, and 4 names for doubles. Non-passholders will not be in the system, and will need to be entered as a “guest”.

5. How do I find the names of my playing partners?: The system is very intuitive and will help you find the names of other passholders. It will also enable you to create a “buddy list” to refer to for your requests.

6. Can guests make reservation requests like passholders and be given courts earlier?: No, all advance request must have be attached to a passholders name and account number.

7. When I request a time, am I confirmed for that time?: No, your initial request is just that, a request for a specific time. Placement/confirmation of your time will occur 3 days prior to your requested day of play, a day before phone requests are fielded.

8. I like to play longer than 1 1/2 hours, can I request multiple times?: We are going on the premise that it is fairest that everyone get a single opportunity to reserve a court before anyone can play 1-2 times. For that reason we do not allow multiple requests.

9. That stinks! (The previous answer). I like to play multiple times as long as I want...: Morning demand for courts often exceeds the capacity for play. Should you wish to play longer or more often, requesting a time earlier or later in the morning may enable you to begin sooner or play later without being bumped by another groups reservation.

10. Do I have to book my team practice or lessons online now?: No, a given number of courts are held each day for programming and they will continue to be done manually at the desk. Call us at 561-791-4775 for more information.

11. What times are available?: Afternoons are generally open and available, but mornings are always in high demand. We will offer 8:00 AM, 9:30 AM, and 11:00 AM for reservation in 1 ½ hour increments in the morning.

12. Can I start early or play later if the court is open before or after my reserved time?

Yes! If the court is open when you arrive you can start. If no one is booked for use of the court after you, you can continue play.

However, if you are bumped by the next group with a reservation, you can then go to the desk and book the next available court.

13. Can I request a specific court?: The computer assigns courts at random, so you cannot request a specific court. That said, once placements are assigned our front desk staff will try do their best to accommodate court change requests.

14. Do we still need to check in at the front desk?: Yes. All players are required to check in at the desk to confirm their play status and payment when applicable.

15. Why now? Why the Summer implementation?: The months of August and September are historically the slowest months of the year (few leagues, no summer camp, many players are away) and this gives us the best chance for our players (and the staff) to learn the system. Should there be any initial glitches, we have ample courts available to address any issues and not inconvenience anyone. Our goal is that as we get busier on the courts, more players will be comfortable and confident in using the system.

▼
Code Compliance

Show All Answers

1. Can I appeal the Special Magistrate’s decision to the Wellington Council?: No. Based on Florida Statute Chapter 162, an appeal is only to the Circuit Court.

2. Can I file an appeal of a decision of the Special Magistrate?: Yes. Per Florida Statute Chapter 162, an appeal of a decision by the Special Magistrate must be filed to the Circuit Court within 30 days of the date of the Order.

3. Can the Code Officer enter onto my property to conduct the inspection?: The Code Officer cannot enter your property unless invited onto the property by the property owner or tenant. As a general rule, inspections must be performed from a public right-of-way or easement. In some cases however, a neighboring property owner may give permission to enter onto their property to observe your property.

4. Can Wellington foreclose on the property if the liens are not paid?: Yes. Except for homestead property, Florida Statute Chapter 162 provides that liens which remain unpaid for a period of 3 months may be foreclosed upon. The city would prefer to avoid such extreme consequences where possible.

5. Does Wellington ever correct or “abate” the violation?: If a nuisance or life safety violation exists, Wellington may correct the violation. Three examples of when Wellington may consider correcting the violation is an overgrown lot, an unsecured swimming pool or an unsecured building providing an attractive nuisance. If Wellington does correct the violation, liens are placed against the property for the costs associated with the correction.

6. How does the Code Compliance Division “select” the properties they inspect?: The Division caseload is generated in one of two methods. Responding to citizen complaints is a first priority. In addition, the code officers periodically tour residential communities performing Neighborhood Improvement Inspections.

7. If a lien is filed, does it attach to only the property that was the subject of the violation?: No. The lien will attach to all properties owned by the property owner in Palm Beach County.

8. Is the Code Compliance Division required to provide a first notice?: No, it is provided primarily as a courtesy to the property owner. The code officer may choose to send a case directly to the Special Magistrate without providing the first courtesy notice if there is a life safety violation, if a nuisance has been declared, or if there is a repetitive history for the property or owner. In that case, a Notice of Violation/Notice of Hearing will be sent to the property owner notifying them of the violation and Special Magistrate hearing date.

9. What do I do if I receive a violation notice?: Take prompt action to correct the violation. If you are not sure what needs to be corrected, how to correct it or, if you are working toward correcting the violation, but need additional time due to special circumstances, it is important that you call the code officer to discuss your issues. In most cases additional time will be given if the individual circumstances warrant such an extension.

10. What happens if I do not attend the Special Magistrate hearing?: The Special Magistrate will issue an Order based upon the testimony provided at the hearing and will direct that the violation be corrected within a specified period of time. Fines and liens may be placed against a property as a result of any enforcement action, whether or not the property owner is present at the hearing.

11. What happens if I don’t correct the problem within the time given by the code officer?: If the violation is not corrected, you will be served with a Notice of Hearing requiring your appearance before the Special Magistrate. The Special Magistrate can assess fines up to $250 per day for each day the violation continues to exist.

12. What is a Neighborhood Improvement Inspection?: A Neighborhood Improvement Inspection is a pro-active, department generated inspection. The code officer will inspect each property to determine if there is any violation of a Wellington Regulation. Approximately 75 to 80% of our total cases are a result of the pro-active efforts of the code officer.

13. What type of notice does the Code Compliance Division provide if a violation is found?: If a violation is noted, a first or courtesy notice will be given to the property owner of record, and in some cases the tenant, to advise them of the problem(s). The notice may be in the form of a letter sent to the property owner, or it may be in the form of a "door hanger" left at the front door of the home. A property owner is given a period of time to correct a violation, usually three to thirty days.

14. Will I have to pay a fine?

In most cases the costs that the Code Compliance Division incur in the prosecution of a case to the Special Magistrate will be assessed against the property owner at the hearing. A lien will be filed if the costs are not paid within the time frame given by the Special Magistrate. These costs are typically not less than $175 but in some cases have been as much as $600. Actual per day fines will be certified by the Special Magistrate if the violation is not corrected by the time specified in the Order.

These per day fines will continue to accrue until a violation is corrected and the Code Compliance Division is notified of the correction. These fines can accumulate into many thousands of dollars and are filed as a lien against the property.

▼
COVID-19 Testing

Show All Answers

1. What is COVID-19 aka Coronavirus?

This is a virus.
There are many types of Coronaviruses and some can cause illness.
This new type has been called COVID-19

2. What are the symptoms of Coronavirus?

There are a wide variety of symptoms with this illness
Most commonly are fever, cough, and shortness of breath
Chills, muscle aches, headaches, sore throat, diarrhea, and a new loss of taste or smell have also been reported
Symptoms usually appear 2-14 days after you have been exposed to the virus

3. Who can get Coronavirus?

Anyone can get the coronavirus
Children have similar symptoms, but MAY have a milder illness
Older people and people with other health conditions (like heart, lung, immune, or diabetes) are at risk for developing serious illness or complications.

4. How is the virus transmitted?

The virus can be spread through droplets. These droplets are released when a person coughs or sneezes. The Droplets can stay in the air for up to 3 hours.
The virus can live on some hard surfaces for up to 3 days and then introduced into the body by touching of the face.
The virus may be spread through feces as well.

5. How can the illness be prevented?

Avoid close contact with people who are sick
Cover your mouth and nose when you cough or sneeze
Clean and disinfect frequently touched objects and surfaces often
Avoid touching your face, eyes, nose, or mouth
Stay home when you are sick
Frequently wash your hands with soap and water for 20 seconds

6. What are the different types of tests?

PCR (polymerase chain reaction) is used to diagnose people who are currently infected with the virus. This is performed by a nasal swab. Results are available in 5-7 days. This site is performing PCR testing
Antibody or “IgG” testing is used to detect previous infection, not current infections. This test is performed using a standard blood test. Results are available in 3-5 days. This site is not offering antibody testing. FDA-approved Testing can be performed at Premier Family Health by going to www.mypremiertelemed.com/covidtest, or by contacting your regular healthcare provider.
“Rapid” Tests are used to detect current and prior infections. This test is performed by a finger prick for a blood sample. Results are available within minutes. This site is not performing rapid testing; available tests have questionable accuracy.

7. Which test is offered here?

PCR Nasal swab for current infection is offered at this site.
We are not offering rapid or antibody testing at this site

8. Is this test FDA approved?

No, this is not FDA approved. When there are no FDA approved tests (as may happen for new illness or during emergencies) the FDA makes test available under an Emergency Use Authorization to allow for testing to begin while approvals are obtained.

9. Which lab is being used for this test?

Access Medical Labs will be used at this site

10. Is this tested covered by insurance or is there a cost for this test?

There is no charge for this test.
This test is being offered by Palm Beach County, the Village of Wellington, and Premier Family Health

11. Who should be tested?

People age 12 and up
People who are with or without symptoms
People who have suspected exposure to the Coronavirus
People who have traveled to areas with high infection rates
People who are ill or recently have been ill

12. Can I come if I am sick?

You can come if you are currently sick.
You must indicate that you are sick when you schedule the appointment.
You must notify a staff member as soon as you arrive that you are currently sick.
You must arrive with and wear a facial covering at all times.

13. If I have COVID now, can I come to be tested again?

If you have COVID now, you should be isolated for 14 days.
Once you have passed 14 days AND your symptoms have resolved, you can be tested again.
If you have COVID, and still have symptoms, you should not be tested here. Please contact your healthcare provider or Premier Family Health to discuss when and how you should be tested.

14. If I had COVID and then tested negative, should I test again?

Two negative tests would indicate the infection is over.
If you had one negative test already, you can have a second test now.
Recent CDC guidelines have changed, you should discuss retesting again with your healthcare provider.

15. How do I get tested?

Go to www.wellingtonfl.gov/Testing or call the hotline at 561-753-2484
Enter your personal information
Choose an appointment time

16. What do I need to bring to my appointment?

You must bring a photo identification
You must provide a current address, phone number, and email address
You must arrive wearing a facial covering or mask

17. What is the schedule for testing?

Testing will be offered Monday-Thursday from 10am to 2 pm

18. How long will the test take?

The test is very brief, only a couple of minutes.
We expect high volume, be prepared to be on site for up to 45 minutes in order to get through the check in process.
Making an appointment the day before will expedite your testing process.

19. Is the test painful?

The test is mildly uncomfortable.
You can expect to feel a burning sensation in the nose.
Mild nasal discomfort may persist for a short time after the test.

20. How long will the test results take?

The results may take 5-7 days

21. How will I be notified of my results?

You will receive a text or email with your results
If you do not consent to receiving your results by text or email, you must indicate that on the registration questions

22. What if my test is positive?

You will be notified by a member of Premier Family Health.
You will be asked to make an appointment to discuss your results and to assess your symptoms.
A follow-up testing plan will be determined, and suggestions may be made to test people you have been in contact with.
If you are positive, you must quarantine yourself for 14 days. You should not be around others or in public places, unless it is to receive health care.
Make sure you answer the call from the Florida Health Department. They will need information about who you have been in contact with and where you have been recently. This is for contact tracing and to reduce the spread of COVID-19.

23. What about immunity?

Not enough is known about Coronavirus Immunity.
We do not know if you can be re-infected with the virus.
Antibody testing helps us better understand the immune response.
If you are interested in antibody testing, contact Premier Family Health or your healthcare provider.

▼
Emergency Management

Show All Answers

1. Is there a cut-off date for getting my storm debris curbside?: There is a cut-off date; however, we do not know the exact date until collection begins and progress is measured. Generally speaking, collection can take anywhere from 45 to 120 days to complete. Residents should stay tuned to media for Wellington public announcements.

2. Will my stumps also be collected?: Stumps are included in collection after a storm; however, they are picked up by a separate contractor and generally collected from the middle to the end of our cleanup efforts.

3. Will Wellington arrange for contractors to collect storm debris from my place of business?: No! Businesses do not receive storm debris collection from Wellington contractors and must make private arrangements for their removal.

4. Why can't Wellington guarantee a truck will come to pick up my neighbor's and my large piles of debris when they know a storm is approaching?: We could be seriously harmed by flying debris if it isn't collected! Wellington encourages residents to plan well ahead by completing all major cutting by April 30th. When residents cut large amounts of debris as a storm is nearing landfall, there is not enough manpower, equipment or hours in the day to collect it all. Wellington and the haulers also have to prepare their own facilities and equipment to safely weather the approaching storm.

5. Will Wellington contractors come into my yard to collect my large debris so I don't have to transport it to the curb?: FEMA guidelines do not provide for contractors to come into a resident's yard to collect debris. All debris must be moved curbside where your normal garbage pickup occurs.

6. My fence blew down. Will Wellington pick it up from the curb?: Fencing is collected by Wellington contractors and should be placed at the curb in a pile separate from vegetative debris and household garbage.

7. I filled my recycle bins with drywall and roof tiles. Why would my hauler keep passing them by instead of emptying them?: Your recycling bins should never be used for anything other than recycling! Your recycling collector will not pick up trash and your trash hauler will not touch a recycling bin. Drywall and other small amounts of construction debris should be double bagged under 50 pounds.

8. How do I dispose of roofing shingles or tiles?: Small amounts of roofing shingles or tiles should be containerized by double bagging. Small amounts placed loosely at the curb are almost impossible to collect mechanically and if collection is attempted the result is usually extensive damage to lawn, swale, driveway or street. If you have a large amount we recommend the rental of a roll-off container or having your roofer include the cost of removal of the shingles in their roof replacement estimate. In many cases, these costs are covered by your insurance company.

9. If our community does not want to wait for Wellington's contractors to collect storm debris and we hire a private contractor, will we get reimbursed?: No! There is no reimbursement provided to any individual or community that hires a private contractor to remove and dispose of storm debris generated from a federally declared natural disaster.

10. Will there be more damage to my property from the storm debris collection process?: Because of the specialized, heavy-duty equipment used to collect as much debris as possible in the shortest amount of time, minor damage to swales and lawns is not uncommon. Residents should be prepared to add fill, dirt, and sod to the staging area of their yard if this occurs.

11. The storm debris contractor left a lot of leaves and pine needles when they picked up my large pile. Who is responsible for cleaning that up?: The homeowner is responsible for cleaning up residual debris following the first collection. All leaves, twigs, pine needles, etc. need to be raked up and containerized in plastic bags for collection on the next pass. Small debris that is not containerized cannot be collected by the heavy equipment used by storm debris contractors.

12. Why do I have to separate my yard waste from my construction debris? Can't you pick it up with the same truck?: The collection of storm debris can be very costly and keeping debris types separate reduces the overall cost which is a savings to the taxpayer. Processing clean vegetation is cheaper than processing vegetation with construction and other debris mixed in.

13. What will Wellington's contractors collect on the first pass?: Clean vegetative debris only is collected on the first pass. If your vegetative debris is mixed with construction or other debris, you must separate it and it will not be collected until the second or third pass.

14. How many times will a contractor collect debris from my home?: Contractors provided a minimum of 2 passes following the storms of 2004 and 2005. The actual number of times can change depending upon the severity of the storm and the amount of damage it leaves behind.

15. When is hurricane season?: Hurricane season runs from June 1st through November 30th.

16. I know Wellington wants all residents to do regular yard maintenance year round but what is the best time for me to do major cutting and/or tree removal?: All major cutting and/or tree removal should be done between December 1st and April 30th. Hurricane season has ended by December and even though we have not yet experienced a hurricane in June, it doesn't mean it won't happen. There should be no cutting done from June 1st through November 30th.

17. Why shouldn't I put large amounts of vegetation from major cutting at the curb in May when hurricane season doesn't officially begin until June 1st?: If everyone waited until May, the collection system will become overburdened making it impossible to collect all vegetation before a June hurricane landfall.

18. Does Wellington collect my storm debris or is it FEMA that provides the service?: Neither. Wellington hires private contractors to collect all residential storm debris and FEMA representatives interpret and enforce the rules of collection.

19. I live in a gated community or on a private road. Will Wellington collect my storm debris?: If you receive curbside collection service, your storm debris will be collected at the curb. If you reside in a multi-family unit such as a condominium and have containerized (dumpster) service, your community will need to hire a private company to place all storm debris at the nearest public road right-of-way for collection.

20. How soon will my regular garbage be collected following a storm?: Garbage collection is a priority and it will be the first thing collected following a storm's passing. Residents should place garbage curbside on their regular scheduled collection day unless our public service announcements advise otherwise.

21. When can we expect to have the first collection of storm debris?: Collection starts almost immediately after the storm passes. Depending on the severity of the storm, it may be 3 to 6 weeks before residents receive their first collection of storm debris.

▼
Equestrian Community

Show All Answers

1. What is Wellington’s Equestrian Community?

Wellington has one of the most dynamic equestrian communities in the country and features several venues for a variety of disciplines including polo, dressage, hunter and jumper disciplines as well as non-competitive, family-owned farms. Wellington's Equestrian Preserve Area (EPA) is identified on the Future Use Land Map and is regulated by the Equestrian Overlay Zoning District (EOZD). Wellington's Equestrian Community can be defined by both its location and population. Primarily, the equestrian community is located on 9,000 acres in the western and southern portions of Wellington within the EPA.

It includes the:

Bridle Trails
Businesses and Parks That Support Horses
Facilities
Land
The People Who Care for Them, Including Owners, Riders, and Caretakers

2. What is the Equestrian Overlay Zoning District?

Wellington's Council created the Equestrian Overlay Zoning District (EOZD) in 2003 in order to regulate development and activities within Wellington's Equestrian Preserve Area (EPA). The EOZD is the zoning regulatory framework that protects the community's character by regulating land uses and development. The purpose and intent of the EOZD regulations are the following:

Preserve, maintain and enhance Wellington’s EPA as identified in the Comprehensive Plan;
Preserve, maintain and enhance the equestrian area that is home to equestrian farms, competition venues, and the equestrian lifestyle in Wellington; and
Identify and encourage land uses and development patterns that are supportive of the equestrian character and lifestyle with in the EPA.

By identifying and encouraging specific uses that are consistent with the character of the equestrian community, Wellington can sustain its equestrian industry.

3. What is Wellington’s Equestrian Preserve Committee?

Wellington's Equestrian Preserve Committee was established by Resolution 2000-36 to advise Wellington's Planning, Zoning and Adjustment Board about land use decisions within the Equestrian Preserve Area (EPA). The Committee consists of seven residents who reside in the EPA and are involved in equestrian activities or businesses. The powers and duties of the Equestrian Preserve Committee are to provide advice, upon the request of the Village Council, about the following matters:

Protecting and preserving land in the EPA as an equestrian
The safety of riders and animals
Flooding and drainage in the EPA
Comprehensive Plan Amendments and Land Development Regulations as they apply to the EPA
Preparing an annual report for the Village Council recommending the need for any equestrian-related projects in the Capital Improvement Plan
Making recommendations about the design and/or configuration of equestrian capital projects to the Village Council

Additional Information

For more information about Wellington's Boards and Committees, including the application to serve on an advisory board, visit our Equestrian Preserve Committee page.

4. Where are Wellington’s Bridle Paths?

Since 1999, Wellington has dedicated and maintained more than 100 miles of public and private bridle trails throughout the Village. These pathways include roadway easements, canal right-of-ways, and public and private bridle path easements. The trails are maintained to provide safe riding conditions for both horses and riders. Funding for bridle trail maintenance and improvements, including the installation of trail head and markings, landscaping, trail footing and trail crossings, is budgeted in Wellington's Capital Improvement Plan each year. Through the Equestrian Master Plan process, Staff will identify potential trail expansions and improvements to provide the safest and most secure pathways for horses and riders.

View Wellington's existing bridle paths in our GIS Map Gallery.

5. What are the requirements to build a Manure Bin?: Wellington requires all livestock waste to be containerized and covered, and these bins must not allow storm water to result in waste discharge into adjacent bodies of water. The size of livestock waste bins is not specified in Wellington's Code of Ordinances. However, approval of the design and location must be obtained prior to construction of the manure bin. Livestock waste shall be placed or stored in the livestock waste storage area and shall not be placed, accepted, stored, or allowed to accumulate on any property except as provided in Section 30.153 of the Code of Ordinances.

6. What are the frequent definitions and equestrian disciplines?

Barn: A large building on a farm utilized to house livestock, grains, hay and/or farm equipment
Dressage: An equestrian discipline involving training a horse to perform a precise controlled movement in response to minimal signals from the rider
Dressage Barn: A barn typically housing less horses than other discipline's barns. They are commonly configured with the stalls lining the outsides and a common isle down the center of the barn. They typically have limited ingress and egress locations and they contain a higher ratio of groom's quarters, tack rooms, and common living area compared to other barns. It has been found that the stall to barn ratio falls in the 20 to 55% range.
Dressage Wall: A structure utilized in dressage training, consisting of a permanent wall with a mirror located on one side facing a dressage training or practice ring.
Equestrian Amenities: Low-impact amenities that serve the purposes of equestrian use and training activities, including structural improvements such as fences and dressage walls, and non-structural improvements such as:
- Banks
- Ditches
- Jumps
- Paddocks
- Polo Fields
- Riding Arenas
- Riding Rings
- Equestrian amenities do not include livestock waste storage areas, lighting or seating.
Equestrian Disciplines: There are several areas of equestrian activities that can be broken down into categories. Such disciplines include, but are not limited to, dressage, polo, hunter/jumper, and recreational.
Equestrian Facility: A commercial facility (public or private) used for horses such as:
- A Boarding Stable
- Combination Equestrian Uses like Polo and Dressage
- Exhibition Arenas
- Medical
- Riding Schools
Grand Prix: A field used for the highest level of jumping or dressage
Grass Ring: A ring used for training and exercise
Groom's Quarters: An area designated as living space for a horse (livestock) groomer. This area is usually located within the barn or is within close proximity to the barn.
Grooming Stall: A designated stall within a barn that is used for light grooming of an animal. A horse would most likely not be washed at this location.
Hunter/Jumper: The use of an obstacle course like set up to illustrate the horse and riders skill. Hunter events are geared more towards manner, style, and precision. Jumpers are judged more on the attempted obstacle difficulty and the time in which it takes to complete the course.
Manure Bin: A structure used to store manure until it is removed from site. A typical manure bin is 12 by 12 or 12 by 14. Depending on how many horses, there may be several manure bins to accommodate the number of horses on a site.
Paddock: An enclosed field varying in size usually near a house or stable for horses to graze.
Parcel Control Number (PCN): A unique 17-digit number assigned to each parcel of land and each living unit within a condominium or cooperative. The PCN is used to locate and identify the parcel or unit.
Pole Barn: A simple structure constructed of support poles which may or may not have siding. These small barns are typically used as a temporary shade area for horses or to house equipment and are not used for washing or caring for an animal.
Polo Barn: A barn typically housing more horses than the other disciplines like dressage and hunter/jumper. They are commonly configured with back to back stalls in the central area of the barn with individual exits from each stall for quick movement of the horse. It has been found that the stall to barn ratio falls in the 55 to 90% range.
Polo: Team game played on horseback using long-handled mallets to drive a wooden ball into a goal
Recreational Use: This term is used to define the small single family homes with a barn and a limited amount of livestock; typically not geared towards one discipline or another
Sand Ring: A ring used for exercising and training a horse
Section: This is in reference to the section of land based on the Parcel Control Number (PCN). Each section within a township and range is a square mile (640 acres).
Stall: A compartment for a domestic animal in a stable or barn
Stick and Ball: A small scale polo game usually played in preparation or as practice for a polo match. Stick and Ball is played on a field approximately half the size of a standard polo field
Subarea A: Generally consisting of Section 2, Township>44S, Range 41E and Section 35, Township>43S, Range 41E, including the area described as "Palm Beach Little Ranches" and "Palm Beach Little Ranches East" Maximum Density: 0.2 DU per Acre/Minimum Lot Size: 5 Acres
Subarea B: Generally consisting of those portions of the Wellington PUD located in Section 8 and 17, Township>44S, Range 41E, including the developments known as Saddle Trail Park and Paddock Park No. 2 and Parcel "H", Greenview Shores No. 2 of Wellington (PUD), according to the Plat thereof, as recorded in Plat Book 31, Page 120 through 136, of the Public Records of Palm Beach County, Florida. Maximum Density: 0.5 DU per Acre/Minimum Lot Size: 1 Acre (No more then 4 stalls per acre)
Subarea C: Generally consisting of Section 19, 27, 28, 29, 30, 32, 33, and 34, Township>44S, Range 41E, and Section 25, Township>44S Range 40E, located south of Lake Worth Road and west of 120th Avenue, including all of Palm Beach Point and that portion of the Orange Point PUD located in Section 34. Maximum Density: 0.1 DU per Acre/Minimum Lot Size: 10 Acres
Subarea D: Generally consisting of portions of Section 15 and 16 and Sections 20, 21, and 22, Township>44S, Range 41E, including the Wellington Country Place PUD and the Equestrian Club PUD. Maximum Density: 0.5 DU per Acre/Minimum Lot Size: 2 Acres
Tack Room: A room in or near stables that is used for storing saddles, harnesses, and other dressings
Wash Stall: A stall or area that is designated for washing livestock and can be located inside a barn or on the outside in close proximity to the barn

▼
Fall Festival

Show All Answers

1. What activities need a bracelet?: Participation in all activities requires the purchase of a bracelet, with the exception of purchases made with food trucks or vendors. Adult bracelets are only needed for the Haunted Hallways, laser tag, or the hay rides. Bracelets are non-refundable.

2. Are there age restrictions for any activities?

Hay Rides

Children must be 12 years of age to ride without an adult.

Haunted Hallways

The Haunted Hallways are not recommended for children under the age of 10. Children must be 12 years of age to go through the Hallways without an adult.

3. Can I buy bracelets on the day of the event?

Yes. Bracelets for Fall Festival can be purchased on the day of the event, during normal hours of operation at Village Park and the Wellington Community Center.

Bracelets will also be available for purchase at the event. Sales at the event end at 9:00 PM.

Bracelet prices are $10 per child, $5 per adult on the day of the event. Children 2 and under are free.

Bracelets for adults are only needed for the haunted hallways, laser tag, or hay rides.

4. Is parking available at the event?: Yes, however available parking is limited. We strongly encourage guests to take advantage of the free shuttle, located at the Palm Tran Bus Stop near Macy's, at The Mall at Wellington Green. Those still wishing to park at the event should try to arrive early and carpool if possible.

5. Are the Haunted Hallways scary?

The Haunted Hallways are intended to be frightening and are not recommended for children under the age of 10. Children must be 12 years of age to go through the Hallways without an adult.

Features of the Haunted Hallways

Cinematic gore
Extremely loud noises
Fog effects
Low lighting
Power tools
Realistic props
Strobe lights
Tight spaces

6. When are the costume and pie eating contests? Do I need to sign up?

The event schedule and activity times will be posted, when available, on the Fall Festival event page.

No sign-ups are necessary for the costume contests.

The pie eating contests are first come, first serve. Sign up at the sound stage.

7. Are pets allowed at Fall Festival?: No pets (with the exception of service animals) are allowed in the park.

8. Do vendors/food trucks accept credit cards?: While some vendors and food trucks may accept credit cards, it is recommended to have cash on hand for purchases.

▼
Fourth of July Celebration

Show All Answers

1. I'm interested in becoming a vendor/sponsor.: For sponsor and vendor information please complete our Sponsor / Vendor Interest Form, select "Special Events" as your area of interest and check "4th of July Celebration".

2. Where is first aid located?: There are two locations for first aid. One will be located between the two fields closest to the gymnasium, in a clearly marked red tent. Guests can also visit the front desk inside the gymnasium for first aid assistance.

3. How do I report a lost child?: In the event of a lost child, please report immediately to the first aid/lost child tent in the middle of the field where our staff will be able to further assist you. Please be prepared to provide the child’s name, age, description, and last known location.

4. Do vendors/food trucks accept credit cards?: While some vendors and food trucks may accept credit cards, it is recommended to have cash on hand for purchases.

5. What should I bring?

Guests are encouraged to bring blankets and chairs for seating. While the area is treated in advance for mosquitos, bug spray is also recommended.

While food trucks and vendors are available on site, guests should also consider bringing:

Adequate hydration (alcoholic beverages are not allowed)
Appropriate attire for warm summer weather
Snacks
Sunscreen

6. Does it cost anything?: Wellington’s Fourth of July Celebration is free to attend. There is no cost for admission. All activities are free, with the exception of purchases made at food trucks or with vendors.

7. Is there parking at the event?

Parking is available on site but is very limited. Guests are strongly encouraged to make use of the free shuttle service provided from the Mall at Wellington Green, at the Palm Tran Bus Stop near Macy's. The shuttles begin running at 5:30 p.m.

Please note: Shuttles do not run during the fireworks show which begins at 9:15 p.m. Shuttles will resume running when the lights come back on after the show.

Visit the event page for additional details.

8. What is not allowed?: Personal fireworks, alcoholic beverages, and pets (with the exception of service animals), are not allowed in Village Park.

9. I don't see an answer to my question.: For additional questions and concerns about Wellington's July Fourth Celebration, please call us at 561-791-4005.

▼
Hedges and Fences

Show All Answers

1. When does this Ordinance take effect?

Ordinance 2021-18 was passed on October 26, 2021. The regulations take effect on passage (October 26, 2021) except for non-conforming hedges and fences. Non-conforming hedges and fences have until December 31, 2026 to be replaced with the required hedges and fences (types, color, and material) or obtain Architectural Review Board (ARB) approval.

2. Why was this ordinance passed?: Ordinance 2021-18 was passed as a means of creating a uniform appearance along all Wellington thoroughfares. Uniformity is a value-added appearance. A list of Wellington thoroughfares can be found in Figure 2- Wellington Functional Road Classifications in Article 9 of the Land Development Regulations.

3. What happens if I need to remove a tree to install a new fence?: If a tree is being removed from your property you must complete a Tree/Vegetation Removal application. This form can be found by clicking this link: Form Center • Wellington, FL • CivicEngage (wellingtonfl.gov)

4. How will these new regulations be enforced and when?: Code Compliance Department will be enforcing the regulations with particular attention to fence setbacks first. As time progresses, hedge height and materials will be enforced. If a property has a non-conforming hedge material that is kept in good condition as required by the LDR, then the property owner may apply for an Alternative Material request with the Architectural Review Board (ARB).

5. How does this affect me?: All properties whose rear or side property lines abuts a thoroughfare are affected by this update. Ordinance 2021-18 provides for a single uniform hedge height, identifies five (5) specific hedge materials, provides for fencing setbacks, and addresses maintenance requirements, all with the intention of creating a uniform, healthy appearance of hedges along village thoroughfares.

6. What are the five (5) required hedges along Wellington’s thoroughfares and why were they chosen?: The five (5) required hedge materials along a thoroughfare are Cocoplum, Green Arboricola, Podocarpus, Clusia, and Simpson Stopper. Cocoplum, Green Arboricola, Podocarpus have been on Wellington’s approved hedge material list prior to incorporation. Clusia hedges have become very popular throughout Wellington, specifically in the Equestrian Preserve Area, due to its significant height and width. Simpson Stopper is a native plant and a great alternative to Ficus.

7. What if I abut a thoroughfare and don’t have a fence or hedge?: Property owners without a fence or hedge along a thoroughfare are now required to have a hedge installed that shall be maintained at eight (8) feet in height and be one (1) of the (5) following species: Cocoplum, Simpson Stopper, Clusia, Podocarpus, or Green Arbicola.

8. At what height do hedges on thoroughfare have to be?: Hedges on thoroughfares have to be maintained at eight (8) feet in height.

9. What can I do if my hedge is not one of the required hedge material?: Property owners may apply to the Architectural Review Board (ARB) to request an Alternative Materials approval to allow for the non-conforming hedge material to remain as long as it is and continues to be kept in good condition as required by the Land Development Regulations (LDR).

10. What are the new hedge regulations?: Hedge material shall be planted every three (3) feet on the center, at a minimum height of 36 inches high at the time of planting. Newly planted hedges have three (3) years from the time of installation to grow to the required maintained hedge height of eight (8) feet. All fence material that faces a right-of-way, including fencing not located adjacent to a thoroughfare, are required to have hedging, unless specifically exempt from the code.

11. Where can I get more information for fence types, color, and materials?: The Architectural Review Board (ARB) has adopted Fence Designs and Materials list that provides the types, color, and materials of fences that are permitted within Wellington. Please contact the Planning and Zoning Department for the approved list.

12. What are the new maintenance regulations?

Fences may not be supported by hedges, dilapidated fences will need to be replaced if determined it cannot stand on its own. Building permit require.
Hedges that are determined to be more than 30% deteriorated, dead, or diseased must be replaced.
If sections of the fencing or a wall are repaired, the repaired section (less than 30%) shall match the color and material of the existing fence or wall.
Existing hedges with more 18 inches of visible trunk at the base must be replaced with an approved hedge material
Irrigation is required in the landscape bed to ensure healthy hedge growth.
Landscape bed must have mulch at all times.

▼
Human Resources

Show All Answers

1. What is the hiring process?

All applications must be completed in their entirety and minimum requirements must be met. The applications that pass this screening are passed on to the Department Head or Supervisor of the Department with the open position. The Department will arrange interviews with the most qualified candidates.

After the most qualified applicants are interviewed, they may be asked to fill out a release so that a background check, drug screen and physical can be performed. After these screenings, a job offer may be made to the applicant that best fits the needs of the Village.

2. Where do I apply for employment?: Applications are accepted online for current open positions only. The online application must be completed in its entirety, and all applicants must meet the minimum requirements for the position they are applying for. Start the process by completing an application online.

3. Do you offer student loan forgiveness?: Under the U.S. Department of Education’s Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the Village of Wellington. Learn more about this valuable program.

4. Will I be told why I did not get the position?: Generally, the Village interviews a number of candidates for an opening. Candidates with the best overall match of attributes, such as work experience and skills, will be chosen.

5. What benefits are offered to employees?

The Village of Wellington provides a comprehensive compensation package for full time employees, such as:

Medical, Dental, Vision, Life, Long & Short Term disability, and Health Reimbursement Accounts
Florida Retirement System
Paid Holidays
Paid Time Off (PTO)
Paid Bereavement Leave
Paid Major Illness Leave
Paid Military Leave
Deferred Compensation Plan
Employee Assistance Program
Family Medical Leave
Student Loan Forgiveness

For a complete list of benefits for each position type please contact a member of Human Resources at 561-791-4000

6. How do I claim Veteran's Preference?: If you are claiming Veteran's Preference, fill out that section of the online application.

7. What is the pay for the position?: The Village has a Pay Grade Chart. It can be viewed online to see what the pay grade is for the position you are applying for. All new hires generally start at the minimum pay of the pay grade for their position.

8. How long do I need to wait to hear from someone?: Sometimes the Village receives many applications, and it can take a few weeks from the time you applied to get a response or phone call. We understand people are anxious to hear back, and therefore, we do our best to review the applications as quickly as possible.

9. How do I get notified if I have been chosen or not?: If your application is reviewed and meets our minimum criteria, you may receive a phone call to set up an interview. Should your application be declined, we will notify you via email at the address you provided to us in your online application.

▼
Local Business Tax

Show All Answers

1. I am over 65 years of age, applied for, and was granted the over-age exemption and received a renewal. What am I supposed to do with it?: If a senior citizen over 65 meets certain requirements; they are exempt from paying the Local Business Tax. However they still need the Local Business Tax Receipt, but do not pay the tax. Mail the renewal notice to Wellington Village Hall located at 12300 Forest Hill Boulevard Wellington, FL 33414 to validate the renewal at $0.00 and the actual license will be sent back to you. The Local Business Tax Receipt will not show as renewed until we validate it. If you are doing any type of business that requires back up documentation, such as a state or local license, (contractor, etc.) you must send a current copy with your renewal.

2. My business is a not for profit entity, do I need a Local Business Tax Receipt?: Pursuant to Florida Statutes, Chapter 205.192, non-profit corporations are not required to obtain a County Local Business Tax Receipt. A Wellington Local Business Tax Receipt is required, but no fee is charged.

3. I will be charging sales tax for my services. How do I obtain a sales Tax number?: Contact the Florida Department of Revenue for sales tax information or via telephone at 954-467-4200 or 561-640-2800.

4. I am using a fictitious name (Doing Business As). How do I register it with the State Of Florida?: If you are using a Fictitious Name, you must have that name registered with the Florida Department of State Division of Corporations. Filing for a fictitious name is done through the Divisions of Corporations. Applications are available online.

5. How much does a Local Business Tax Receipt cost?: The taxes are based on the business category, ranging from $100.00 to $2,500.00. Some classifications determine the tax by the number of employees, number of seats, inventory at cost, number of merchandise machines, rental units, etc.

6. How long does it take to get a Local Business Tax Receipt?: Local Business Tax Receipts are issued within 3 to 5 business days, upon presentation of the application and any pertinent documentation that may be required, such as proof of State Licensing, if required, if the nature of your business is regulated by State or Local certification.

7. Which one do I get first- The Wellington Local Business Tax Receipt or The County Local Business Tax Receipt?: The County application is required to be submitted as part of Wellington's application. Upon intake Zoning will review the application for compliance with Wellington Land Regulations (LDR) for the "use" at the proposed location. If approved staff will sign-off on the County application, process and issue the Wellington Local Business Tax Receipt and mail it and the approved County application to the applicant. For more information, contact the Business Tax Office.

8. Why do I need a Wellington Local Business Tax Receipt and a county Local Business Tax Receipt?: A local business tax shall grant the privilege of engaging in or managing all businesses, professions, or occupations within the village. Business Tax Receipts are issued by the Tax Collector’s Office for the privilege of operating a business in Palm Beach County. Any person doing business within the village's jurisdiction needs a Wellington Local Business Tax Receipt. Businesses will also need to obtain a county license from Palm Beach County Tax Collector. The Local Business Tax Receipt is a tax imposed for the privilege of doing business in both the municipality and the county in which the business is located. Any person who provides merchandise, entertainment, or services to the public, even if only a one-person company or home-based business, must obtain a Local Business Tax Receipt to operate.

9. Is Wellington’s Local Business Tax Receipt, all that I need?: No. Depending on the type of business or profession, and the location of your business, you may need State, Professional and County Licenses. Contact the Business Tax Office for more information.

10. I am 65 years of age, how do I apply for an exempt Local Business Tax Receipt?

Customers over 65 years of age must meet the following criteria:

Must be a resident of Wellington
Must show proof of age
Must use his/her own capital, with no more than $1,000 invested in starting the business (must sign an affidavit attesting to this fact)
Must have no more than one employee or helper
Must complete the Local Business Tax Receipt Application

11. If I have a Local Business Tax Receipt and move to a new location, change business name or ownership, do I need a new Local Business Tax Receipt?

Yes. You must submit a new application anytime you make one of the above changes.

All local business tax receipts may be transferred to a new owner when there is a bona fide sale of the business upon payment of a transfer fee of 10% of the annual business tax, not less than $3 or more than $25, (205.033(2), Florida Statutes) and presentation of evidence of the sale and the original receipt. Upon written request and presentation of the original receipt, any receipt may be transferred from one location to another within the village upon payment of transfer fee of ten % of the annual local business tax not less than $3 or more than $25.

12. How do I renew my Local Business Tax Receipt?

In Person

Renew in person at our office at:
12300 Forest Hill Boulevard
Wellington, FL 33414

Mail

If mailing your renewal, please mail to:
Attention: Business Tax Receipt
12300 Forest Hill Boulevard
Wellington, FL 33414

13. How do I apply for Wellington’s Local Business Tax Receipt

Applications for Wellington's Local Business Tax Receipt are obtained at:
12300 Forest Hill Boulevard
Wellington, FL 33414
Map

You may request the appropriate application by calling 561-791-4000 or email BTR@wellingtonfl.gov. Please note: The application must be submitted in person to our office. You may send in a representative if you are unable to come in yourself.

14. Do I need more than one Local Business Tax Receipt?: You will need one Local Business Tax Receipt for each location you are operating your business from and for each classification of business you are conducting.

▼
Mosquito Control

Show All Answers

1. Is there a do not spray list?: Yes. Beekeepers, farmers, and any residents in Wellington who wish to be added to the do not spray list must submit a request through our Self Service Portal.

2. Will the spray harm my children or pets?: Not likely. The pesticide is extremely safe for use around warm blooded creatures and is in fact a repellent for animals. There is, however, the possibility that inhalation of the spray could cause a reaction in individuals with chronic respiratory illnesses such as asthma or emphysema. Call the Mosquito Control Hotline at 561-791-4001 for more information.

3. How do you know what area has been sprayed?: Each night's activities are recorded and reviewed the following day. A Global Positioning System (GPS) recording device provides a visual track of a truck's location and an indication as to whether the spray system was on. This system provides us the ability to view the actual work of the operator to determine if any part of the treatment area was missed and to assure that he or she is performing appropriately. Call the Mosquito Control Hotline at 561-791-4001 for more information.

4. How often may we expect our residence to be sprayed?: During the peak of the mosquito season (June through November), no more than once per week. Wellington is divided into five zones to be treated. Call the Mosquito Control Hotline at 561-791-4001 for more information.

5. How is mosquito surveillance conducted?: The primary system is five light traps augmented with carbon dioxide (CO2) operated at the same time each evening. Residential requests are used to indicate problems not reflected in light traps. Mosquito technicians in the field conducting larval surveillance and treatment utilize landing rate counts to provide additional data. Call the Mosquito Control Hotline at 561-791-4001 for more information.

6. What is the schedule for spraying?: Spraying for adult mosquitoes is not done on a routine schedule. Schedules are made on a daily basis based upon surveillance data taken each morning from mosquito traps around Wellington. State pesticide regulations require specific surveillance be conducted prior to pesticide applications. Call the Mosquito Control Hotline at 561-791-4001 for more information.

▼
Parks & Recreation - Pavilion Rentals

Show All Answers

1. Do I need to be a resident to reserve a pavilion?: No, you do not need to reside in Wellington in order to rent a pavilion. Pavilion rentals are available for both residents and non-residents.

2. How far in advance can I reserve a pavilion?: Pavilions can be reserved up to 3 months in advance.

3. Are bounce houses allowed at the pavilions?

Yes, bounce houses are allowed, but can only be placed at the following locations:

Tiger Shark Cove: Only Pavilion 3 (Large)
Village Park: All Pavilions - 1, 2 and 3

Important: The rental company providing the bounce house must provide a generator for the inflatable, and must have a certificate of liability insurance on file with the Village of Wellington Parks and Recreation Department prior to the rental date. Please call 561-791-4005 with questions or concerns.

4. Can I have other vendors on site during my pavilion rental?: Yes, however, all vendors must be approved prior to the rental date by the Athletic Programs Manager. Please call 561-791-4741 for more information.

5. Do the pavilions provide for water or electricity access?: No, we do not provide water or electricity access.

6. I need to cancel my pavilion reservation, will I get a refund?: Refunds may be requested by completing a refund request form, available at Village Park. The completed form must be received by the Wellington Parks and Recreation Department at least 24 hours in advance of your rental. Refunds are not issued for inclement weather on the day of the rental.

7. Who do I call if I need assistance on the day of my rental?: For assistance, please contact the front desk at Village Park, at 561-791-4005. Park rangers are available throughout the week/weekend, and can be sent to assist you in case of any issues.

8. I have other questions/concerns about pavilion rentals, who do I contact?: For additional questions or concerns about pavilion rentals, please call the Wellington Parks and Recreation Department at 561-791-4005.

▼
Parks & Recreation - Weather, Field & Event Status

Show All Answers

1. Will my email or phone number be shared?: Your email and phone number will only be used to for sending subscribed notifications and confirmations. Your email and number will never be shared or sent any other type of communication.

2. I didn't receive my confirmation email, what does that mean?

Alert delivery by email cannot be guaranteed due to email service providers' message filtering practices. If you did not receive your confirmation email, please check your junk/spam folders.

We highly recommend adding alerts@RainoutLine.com to your Safe Senders list, in order to help ensure delivery to your inbox.

Android or iPhone Mobile Devices

If you have an Android or iPhone mobile device, we recommend downloading the free RainoutLine application from the app market/store instead of signing up for email alerts. The app gives the benefit of quickly checking the status whenever you need to know as opposed to alerts that are sent every time the status is updated.

3. I didn't receive my confirmation text, what do I do?

If you did not receive a confirmation text to your phone, please text HELP to 855-999-7790.

You will receive a message stating "To subscribe/unsubscribe to status change alerts, visit Rainout Line. To stop all alerts, reply "STOP".
Once you have received this message, return to the Subscribe page and attempt to sign up your number again. In most cases, the issue is resolved, and you will receive your confirmation text.
If you still do not receive a confirmation text, please call 888-255-6110, or email Support for additional assistance.
You can also contact us with questions or concerns.

4. How do I find the RainoutLine application on my iPad?: To find and download the app on your iPad, visit the Apple app store and search rainout line. If your search results return 0 results, check your search settings and change them to include iphone apps in the results. You should now be able to see the rainout line app, and download it to your iPad.

5. Can I save extensions in the app so I don't have to search every time?

Yes. Favorites allow you to save the rainout lines you wish to view to your own list.

Favorite all of the Wellington Parks and Recreation alerts by tapping the star when "Wellington Parks and Recreation" first shows up in the search results.
Favorite a specific alert by tapping into Wellington Parks and Recreation's extension list, and tapping the star icon on individual extensions.
When viewing favorites, if there are additional alerts to be seen, a button will be visible in the header indicating how many more are available for viewing.

6. What do the different icons mean on the application?

Green

The green circle icon means "It's a Go!" or "Open", and there are no present cancellations, delays or notices.

Yellow

The yellow triangle icon means "Delayed". Select that extension to view additional details or listen to the recording.

Red

The red icon means "Canceled" or "Closed". Select that extension to view additional details or listen to the recording.

Question Mark?

The question mark icon means "Questionable" or "Notice". This may be used to post more information for an event, activity, or facility, or to note that we are monitoring the current weather situation. Select that extension to view additional details or listen to the recording.

7. I no longer wish to receive email or text notifications. How do I unsubscribe?

Please visit the RainoutLine unsubscribe page to unsubscribe from text and email notifications. For text notifications, you can also unsubscribe by texting STOP to 855-999-7790.

Please note, this will unsubscribe you from all text notifications. If you only wish to unsubscribe from a particular alert, it is recommended to use the RainoutLine unsubscribe page to do so.

8. I have more questions about alerts, who do I contact?: For all other issues you can email Support or call 888-255-6110. You can also contact Parks and Recreation with additional questions or concerns.

▼
Public Works

Show All Answers

1. How can I request a garbage, recycling, and/or vegetation container?: To request a garbage, recycling, and/or vegetation container, you can submit a request through the Self Service Portal.

2. How do I report a missed pick-up for my trash, bulk, or vegetation?: You can report a missed pick-up for trash, bulk, or vegetation by submitting a request through the Self Service Portal.

3. How can I apply for backdoor service?: You can apply for backdoor service by filling out our Disability Service Request form.

4. Where can I report a pothole or broken sidewalk?: To report a pothole in the road or any sidewalk that appears to pose a safety hazard, you can submit a request through the Self Service Portal.

5. Where do I report a street light outage?: You can report any street light outages by submitting a request through the Self Service Portal.

6. How do I report a dead animal on the road?

You can call 561-791-4000 or submit a request through the Self Service Portal to report any dead animals on the road or Village of Wellington right-of-ways.

Village of Wellington does not pick up any dead animals located on private property.

7. Do you remove live animals?: The Village of Wellington does not remove live animals. If you have an issue with a live animal that needs removal, please contact Florida Fish and Wildlife Conservation Commission at 561-625-5122 or a local trapper.

8. How can I report excess algae or other aquatic vegetative growth in the canals or lakes?: You can call us at 561-791-4000 or submit a request through the Self Service Portal if you witness any excess algae or other aquatic vegetative growth in the canals or lakes.

▼
Tax Bill

Show All Answers

1. What is a millage rate?

The millage rate is the ad valorem property tax rate levied per $1,000 of a property's taxable value. The rate is expressed in mills, which is equal to 0.1% of the taxable value. Each taxing authority adopts a millage rate each year that appears on the property tax bill. To calculate the tax levy using a given millage rate, the formula is:

Taxable Value/1,000 X Millage Rate = $ Ad Valorem Tax

For example, a Wellington property with an assessed value of $350,000 and exemptions of $50,000 has a taxable value of $300,000. The ad valorem property tax for Wellington would then be:

$300,000/1,000 X 2.48 Mills = $744

2. Why do I see Wellington Solid Waste and Solid Waste Authority of Palm Beach County on my bill?

Wellington Solid Waste assesses for the collection and transportation of all waste and recycling for its customers. The Solid Waste Authority of Palm Beach County assesses for the disposal of all waste. For more information about the Solid Waste Authority, please visit the Solid Waste Authority's website.

NOTICE OF PUBLIC DISCLOSURE VILLAGE OF WELLINGTON, FLORIDA FULL COST FOR SOLID WASTE MANAGEMENT SERVICES

IN ACCORDANCE WITH THE SECTION 403.7049, FLORIDA STATUES THE FOLLOWING DISCLOSES THE FULL COST OF SOLID WASTE MANAGEMENT SERVICES WITHIN THE VILLAGE OF WELLINGTON, FLORIDA FOR THE YEAR ENDING SEPTEMBER 30, 2018

		RESIDENTIAL COLLECTION SERVICE
	Monthly	Monthly	Annual	Annual
	2018	2019	2018	2019
Curbside	$11.25	$11.25	$135.00	$135.00
Containerized	$8.33	$8.33	$100.00	$100.00

*COMMERCIAL COLLECTION SERVICE

Collection per uncompacted cubic yard for 2018 is $6.46

Collection per uncompacted cubic yard for 2019 is $6.64

		***RESIDENTAL DISPOSAL SERVICE
	Monthly	Monthly	Annual	Annual
	2018	2019	2018	2019
Curbside	$14.33	$14.58	$172.00	$175.00
Containerized	$8.17	$8.17	$98.00	$98.00

*Does not include container rental rates

** Solid Waste Authority of Palm Beach County separately collects processing and disposal costs through an annual Non-ad Valorem assessment

3. What is the Acme Improvement District that appears on my tax bill?

The Acme Improvement District (AID) is a dependent special district originally created by the Florida legislature in 1953 to provide drainage, water management, and infrastructure development in western Palm Beach County. Special Districts are unlike municipalities and counties in that some of them, including Acme, collect revenue from non-ad valorem assessments. This means that the amount of the assessment is not based on the value of the property. Assessments are unit-based and paid solely by landowners benefiting from the services that Acme provides.

The number of units is based on the amount of land owned:

Parcel Size	Number of Units
Up to 1.49 acres	1
1.50 to 2.49	2
2.50 to 3.49	3
3.50 to 4.49	4

4. How is my taxable value calculated?

The taxable value of a property is its assessed value less any exemptions.

Exemptions may include:

Agriculture
Homestead
Senior
Veterans
Other state and local exemptions

▼
Temporary COVID-19 Hometown Repair Program

Show All Answers

1. How long does it take to complete the program?

7-8 months from the time you are approved for the program to when your project is completed.

Once the application has been submitted and approved for processing, the applicant will be notified via email. A third-party inspector will be sent out to your home to prepare a bid specification document for the project that was listed on the application. Once prepared, the homeowner will meet to discuss the bid specification document and view the estimate cost of the project. When the homeowner agrees to move forward, the Village will schedule a pre-submittal meeting that will be advertised on DemandStar for all interested general contractors.

The pre-submittal meeting allows those interested general contractors to come out to the property and take measurements. Only general contractors who attend this pre-submittal meeting can bid on the project. A bid opening will be held to open all submitted bids, the contractor with the lowest responsive bid is awarded the project.

When the title search is received and reviewed, the loan documents will be prepared for the homeowner’s signing. The loan documents will be sent to be recorded with the County. The project will commence once the work order is approved by the Village of Wellington and the recorded documents have been returned to the Village.

The contractor has 120 days from date of commencement to complete the project.

2. Can I receive assistance for a project that has been already completed on my home?

No, this grant does not retroactively give out assistance.

3. What documents are required for the application?

Examples of required documents for the application include, but are not limited to:
Remember to redact any personal information on the submitted documents. All documents collect become public records.

Financial Institution Account Information:

•Property Deed

•Valid forms of identification for all members living in the household over the age of eighteen (18)

•Copies of the three most recent years of signed income tax (IRS) Documents (1040, 1098, all schedules) including W-2 forms and 1099 statements for all household members over the age of eighteen (18).

•Copies of the three most recent months of information for all household members. (checking, savings, IRA, stocks, bonds, etc) Example: If you apply in the month of May, please provide May, April, and March statements.

•Copies of interest/dividend income over $100 annually

Housing Expenses

•Mortgage

•Homeowners Insurance

•Real Estate Tax

•Water/Sewer/Trash

•Gas and/or Oil (if applicable)

•Electricity

Verification of Income

•Payroll stubs, tips, wages

•Alimony

•Child support

•Social Security

•Pension

•Social Security Disability Insurance

•Government Assistance

•Unemployment Benefits

Liabilities

•Auto Loans/Lease

•Credit Cards

•Personal Loans

•Department stores

4. Can I have another project(s) going on when I apply for this program?

No, all permits for other projects must be completed and closed prior to any work being done.

5. Do I hire the contractor?

No, if approved for the grant, Wellington will provide a third-party inspector to come out to your home to prepare a bid specifications document for your specific project. If you agree with the bid specifications, your project will be advertised by the Village for eligible general contractors to submit bids on the project. The contractor with the lowest responsive bid will be awarded the project.

6. Do I get to pick the products or brands for my desired project?

No, products or brands are decided by the contractor based on their vendors. Items will need to be up to the current Building code product approvals and specifications. The owner will be able to select the finish, colors, styles & types of materials from pre-mixed, in-stock options.

7. Can I apply if I have already participated in a previous Great Neighborhoods Grant or Community Development Block Grant (CDBG)?: A property may receive no more than one COVID-19 Temporary Hometown Repair Program grant in a lifetime if an applicant has received either a Great Neighborhoods Grant or Community Development Block Grant in the past; the applicant is not eligible to apply for the COVID-19 Temporary Hometown Repair Program until the loan period of the previous grant has been satisfied

8. What if my property is in a Trust?

If your property is in a Trust, you will need to provide the Trust documents for the beneficiaries of the Trust. All beneficiaries will need to provide the required documents for the application.

9. What types of documents can I upload?

You can only upload:

Microsoft Word (.doc, .docx )

Adobe Acrobat PDF Files (.pdf)

Image Files (.jpg, .jpeg, .bmp, .png, .tiff)

10. What are the approved projects?

Repair/Replacement of Roof and can include: repair/install rain gutters, downspouts, and splash blocks
Repair existing interior and/or exterior walls due to roof damage
Repair insulation due to roof leak
Repair/Replace Electrical Panel Boxes and/or electrical wiring
Repair/Replace Failing Plumbing Fixtures
Repair/Replace HVAC System
Install Hurricane Hardening Storm Panels
Tree Removal that must be damaging to the roof or walls of the home
Install/Repair Smoke and Carbon Monoxide Detectors
Repair/Replace Water Heater
Extermination of Vermin/Termites

11. Does this grant cover tree removal and replacement?

This grant only covers tree removals if they are causing a hazard to the home. The applicant will be responsible for hiring an arborist. This grant does not assist in tree replacements.

12. Does this grant cover landscaping?

no, this grant does not cover landscaping.

13. What if I am self-employed?

If self-employed, the applicant will need to include year-to-date Profit and Loss statements and the last four quarterly tax payment documents.

14. What if I sell my home during my 7-year loan with the Village?: In the event of a voluntary sale of the property, or refinance of any mortgages on the Property, the Owner will have to pay the Village the net proceeds derived from the sale, or refinance provided such payment shall not exceed the unpaid principal balance. The Loan Forgiveness Period will end upon the sale or refinance of the Property.

15. Can I refinance my home after the project has been completed?: Unfortunately, the Village of Wellington will not agree to subordinate in the event of a refinance.

▼
Utilities

Show All Answers

1. How do I go paperless?

Log into your Utilities Account
Go to "Manage eBilling" from the menu on the left
Select one of the following options
1. Receive eBill statement
2. Receive paper statement
3. Receive eBill and paper statement
Select "Submit"
You're done!

2. How do I set up an account?: For Instructions on How to Set up a Residential and Commercial Account visit our Set Up an Account page.

3. Why do I still have to pay a monthly fee even though my service is off or no water is used?

Base charges are necessary to recover the on-going expenses required to keep service available to the property. Even though there is no water usage, the Department must operate and maintain the water and wastewater treatment plants, maintain the lines and lift stations, read the meters and mail the monthly bills. These costs continue to be incurred regardless of occupancy or actual water consumption. These charges are billed to all of the Utility's Customers.

For more information, contact the Utilities department.

4. Who do I call in cases of an emergency?: Call Customer Service at 561-791-4010 during normal business hours Monday through Friday from 8 a.m. to 5 p.m. For an after-hours emergency, call 561-791-4037.

5. When do I get my deposit back?

Deposits are returned as a credit on your account after 24 consecutive months of service as long as the following requirements have been met:

The account has not been delinquent more than twice within the past 24 months
Payment has not been refused by a bank within the past 12 months
Service was not disconnected for non-payment within the past 12 months.

If not credited after 24 months, your deposit is credited to your account at the time of your final billing after deduction of outstanding charges.

6. Who do I call if I have a question about my bill?: You can contact our Customer Service Center at 561-791-4010 Monday through Friday from 8 a.m. to 5 p.m.

7. Why is my bill higher than normal this month?: Water bills are based upon monthly meter readings indicating the amount of water delivered to the customer. The typical usage for a single-family residence is approximately 3 to 4 thousand gallons per person per month (without lawn irrigation). The most common reasons for high water usage are excessive irrigation and leaky plumbing fixtures. For more information, contact the Utilities department.

8. What does a water meter box look like and where is it located?: The water meter box is located in the ground, typically along your front property-line, and is constructed out of concrete or heavy plastic.

9. How can I maintain better water quality inside my home?: Learn how to keep your water quality up on our Maintain Water Quality page.

10. I am away from my house a lot. Is there anything I can do to prevent someone from using my water when I am not there?: If you plan to be away for an extended period of time, we suggest you to have your water meter turned off. This will prevent unauthorized water use or loss of water due to leaks or line breaks while you are gone. We require one business day notice. Contact us at 561-753-2418.

11. Where can I pay my bill?: There are several payment options available to you, visit our Payment Options page for more information.

12. I forgot to pay my bill. How long do I have before my water is disconnected?: An account is delinquent and will incur past due charges if payment is not received by the due date. If the entire past due balance is not received at our office within 10 business days of the past due statement date, your service is subject to termination without further notice. Contact the Utilities department right away.

13. How do I transfer service or cancel my account?: To transfer or cancel service, please notify us at least 3 business days in advance of the requested date of disconnection. Verification of an ownership change will be required to discontinue service. We will need a forwarding address to ensure the final bill and/or any remaining deposit is properly forwarded. Customers are responsible for all charges associated with the service address until the service is permanently disconnected. Call 561-791-4010 for more information.

14. Do I need a deposit, if so, when do I get my deposit back?

New Customers

Each new customer is required to place a security deposit with the village. Your deposit is returned as a credit on your account after 24 consecutive months of service provided:

Your account has not been delinquent more than twice within the past 24 months.
You have not paid with a check that has been refused by a bank within the last 12 months.
Your service was not disconnected for non-payment within the last 12 months.

If you should move out of our service area and your deposit is still on record, it will be credited to your final bill. After deducting any outstanding charges, a check for the difference will be included with that bill.

Transferring Service

If you move to a new location within our service area, your deposit can be transferred to your new address. You are allowed a month's overlap in service before another deposit is required.

Former Customers

Deposits may be waived if a former customer has had service within the preceding 24 months and had their deposit returned for good credit. Any former customer not meeting these requirements will be processed as a new account and be required to pay a standard utility deposit. Your deposit does not prevent the disconnection of service due to non-payment. If service is disconnected for non-payment of the account, an additional deposit may be necessary at the time of reconnection.

Contact the Utilities department for more information.

15. How do I report a water or sewer problem?

Call our Utility Customer Service department at 561-791-4010 between the hours of 8 a.m. to 5 p.m. Monday through Friday. For emergencies after normal business hours please call our Water Treatment Facility at 561-791-4037 (this is an after-hours emergency number only).

If you live in Buena Vida, Olympia or Villagewalk please contact Palm Beach County Utilities 24-hour Emergency Center, phone 561-740-4600 and select option 1.

▼
Utility Bill FAQ's

Show All Answers

1. How can I start a water utility account?

Email customerservice@wellingtonfl.gov for an application and new account checklist
Complete the application including signature and email back all required documents

2. How can I close my water utility account?

If you are a tenant – email a request to close your account along with a copy of your photo ID and the date you want the account taken out of your name
If you are an owner – email a copy of your warranty deed showing transfer of the property along with a copy of your photo ID and the date you want the account taken out of your name

3. How do I know what my Customer ID (CID) or Account number are?

Sample Utility Bill Showing Account Number Location

Your customer ID and Account number are located on the top portion of your utility bill. The CID is located to the left of the dash and the account number is located to the right of the dash.

4. Who can I contact if I have a Utility related question?: You can reach our Customer Service Call Center at 561-791-4010 Monday – Friday 8:00 AM – 5:00 PM.

5. I don’t live in Wellington year round, why do I still get a bill each month?: Base facility fees are charged each month in order to recover expenses required to keep service availability to the service location regardless of usage or occupancy.

6. How can I pay my bill?

You can make a one-time payment or sign up for auto pay online at: https://villageofwellingtonfl.munisselfservice.com/citizens
By phone via our automated phone system 561-791-4010
You can mail your payment to WELLINGTON UTILITIES PO BOX 31632 TAMPA, FL 33631-3632
You can also pay in person or via our drop box at 12300 Forest Hill Blvd

7. Why is my bill higher than normal this month?: The most common reason for high water usage are leaky plumbing fixtures and excessive irrigation. Water bills are based on monthly meter readings reflecting the amount of water that registers through the meter.

8. How often can I run my sprinklers/irrigation?: https://www.sfwmd.gov/sites/default/files/documents/District_3-Day_Graphic_Prohib._10am-4pm.pdf

9. Is there a credit available for filling my pool?: No credit is available for filling a pool or deliberate acts of water usage, however; if your monthly water usage is over 15,000 gallons in one billing cycle the sewer portion of your bill is no longer charged.

▼
Wellington Amphitheater

Show All Answers

1. Where is the Wellington Amphitheater located?: To view where the Wellington Amphitheater is located along with additional information, please view the Wellington Amphitheater.

Categories

▼
Business FAQs

In Person

Mail

Online

▼
Chelsea Court Reservation System

▼
Code Compliance

▼
COVID-19 Testing

▼
Emergency Management

▼
Equestrian Community

Additional Information

▼
Fall Festival

▼
Fourth of July Celebration

▼
Hedges and Fences

▼
Human Resources

▼
Local Business Tax

In Person

Mail

▼
Mosquito Control

▼
Parks & Recreation - Pavilion Rentals

▼
Parks & Recreation - Weather, Field & Event Status

Android or iPhone Mobile Devices

Green

Yellow

Red

Question Mark?

▼
Public Works

▼
Tax Bill

▼
Temporary COVID-19 Hometown Repair Program

▼
Utilities

New Customers

Transferring Service

Former Customers

▼
Utility Bill FAQ's

▼
Wellington Amphitheater

Live Edit

Contact Us

Helpful Links

Frequently Asked Questions

Site Links

Categories

▼ Business FAQs

In Person

Mail

Online

▼ Chelsea Court Reservation System

▼ Code Compliance

▼ COVID-19 Testing

▼ Emergency Management

▼ Equestrian Community

Additional Information

▼ Fall Festival

▼ Fourth of July Celebration

▼ Hedges and Fences

▼ Human Resources

▼ Local Business Tax

In Person

Mail

▼ Mosquito Control

▼ Parks & Recreation - Pavilion Rentals

▼ Parks & Recreation - Weather, Field & Event Status

Android or iPhone Mobile Devices

Green

Yellow

Red

Question Mark?

▼ Public Works

▼ Tax Bill

▼ Temporary COVID-19 Hometown Repair Program

▼ Utilities

New Customers

Transferring Service

Former Customers

▼ Utility Bill FAQ's

▼ Wellington Amphitheater

Live Edit

▼
Business FAQs

▼
Chelsea Court Reservation System

▼
Code Compliance

▼
COVID-19 Testing

▼
Emergency Management

▼
Equestrian Community

▼
Fall Festival

▼
Fourth of July Celebration

▼
Hedges and Fences

▼
Human Resources

▼
Local Business Tax

▼
Mosquito Control

▼
Parks & Recreation - Pavilion Rentals

▼
Parks & Recreation - Weather, Field & Event Status

▼
Public Works

▼
Tax Bill

▼
Temporary COVID-19 Hometown Repair Program

▼
Utilities

▼
Utility Bill FAQ's

▼
Wellington Amphitheater