New Utility Billing Account Information

The new utility bill payment software will require you to know your account number and customer number (CID). There are multiple ways to obtain this information.

Billing Statement

On your next billing cycle, you will receive your new billing statement. The format of this billing statement will look like the example below. Your account number and customer number (CID) can be obtained from your new billing statement. Your customer number (CID) is on the left, and your account number is on the right.

Please note that during this transition period, no late fees will be assessed.

Sample Utility Bill Showing Account Number Location

By Phone

You can also contact the Utility Billing department at 561-791-4010

In Person

You can go in person to Village Hall, 12300 Forest Hill Boulevard, to receive assistance in setting up your online account.