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Set Up an Account
Residential Account Requirements
- Complete and submit an application form. An application can be requested by emailing Customer Service.
- Provide personal identification such as a Government issued photo identification or passport
- Provide proof of legal occupancy by presenting a valid lease signed by both the owner and tenant showing commencement date of lease if renting - or - a signed combined Settlement Statement , warranty deed or recorded certificate of title if you are a property owner
- Pay applicable deposit
- You can mail, email us, or present all required documents in person at our Customer Service Center located at 12300 Forest Hill Boulevard
- All documents needed prior to 5:00 p.m. for next business day service
Commercial Account Requirements
- Complete and submit an application form. An application can be requested by emailing Customer Service.
- Provide proof of legal occupancy by presenting a valid lease signed by both the owner and tenant showing commencement date of lease if renting - or - a signed Settlement Statement, warranty deed or recorded certificate of title/sale if you are a property owner
- Pay applicable deposit
- Provide personal identification such as a U.S. government issued photo identification or passport of the person requesting utility service
- Documentation must be presented on company letterhead signed by a registered agent of the organization. The document must include the name of the person that is authorized to act on behalf of the company and state that they are authorized to establish a water utility account for the specified property
- You can mail, email us, or present all required documents in person at our Customer Service Center located at 12300 Forest Hill Boulevard
- All documents needed prior to 5:00 p.m. for next business day service