There are several convenient methods to pay your utility bill. Please see the following payment options.
Once a pin number is received, you can view your account history, usage, charges, and payment information. You can pay your utility bill by using a major credit/debit card or by entering your financial institutions routing and bank account numbers. Your PIN number is included on your water bill until you register for online access, but if you need assistance, please email Customer Service or call us at 561-791-4010 or 561-363-7908.
To set up your account for AutoPay, access your online account. Please call 561-791-4010 or 561-363-7908 for assistance.
Phone
You can call our automated phone system to make a payment using a credit/debit card at 561-753-2418 or you can speak with a representative Monday through Friday from 8 a.m. to 5 p.m, by calling 561-791-4010 or 561-363-7908.
Mail
Checks or money orders (U.S. funds only) may be mailed in the envelope provided with the billing statement directly to our Utilities post office box:
P.O. Box 31632
Tampa, FL 33631-3632
Drop Box
Our drop box is located at 12300 Forest Hill Boulevard along the main drive aisle in front of Village Hall.
In Person
Our Customer Service Center is located at 12300 Forest Hill Boulevard, at the intersection of Forest Hill Boulevard and Wellington Trace. The lobby is open Monday through Thursday from 8 AM to 1 PM, and by appointment only 1 to 5 PM and Fridays, 8 AM to 5 PM.