Customer Service & Billing Questions

(561) 791-4010
Monday-Thursday 7am-6pm

Pay Bill via Phone:
(561) 753-2418

After hours EMERGENCY number
(561) 791-4037


Customer Service Center is Located at:
12300 Forest Hill Blvd.,
Wellington, FL  33414-5785

Utilities FAQs

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Expand/Contract Questions and Answers

  • How do I set up an account?
  • Why do I still have to pay a monthly fee even though my service is off or no water is used?
  • Who do I call in cases of an emergency?
  • When do I get my deposit back?
  • Who do I call if I have a question about my bill?
  • Why is my bill higher than normal this month?
  • What does a water meter box look like and where is it located?
  • What are the current water and wastewater rates?
  • I am away from my house a lot. Is there anything I can do to prevent someone from using my water when I am not there?
  • Where can I pay my bill?
  • I forgot to pay my bill. How long do I have before my water is disconnected?
  • How do I transfer service or cancel my account?
  • How do I report a water or sewer problem?
  • Do I need a deposit, if so, when do I get my deposit back?