Customer Service & Billing Questions

(561) 791-4010
Monday-Friday 8am - 5pm
Wednesday 7am - 6pm

Pay Bill via Phone: (561) 753-2418

After hours EMERGENCY number
(561) 791-4037


Customer Service Center is Located at:
12300 Forest Hill Blvd.,
Wellington, FL  33414-5785

RESIDENTIAL ACCOUNT REQUIREMENTS:

  • Complete and submit an application form
    - Residential Service Inside the Village
    - Residential Service Outside the Village
  • Provide personal identification such as a US, government issued photo identification or passport
  • Provide proof of legal occupancy by presenting  a valid lease signed by both the owner and tenant showing commencement date of lease if renting -  or -  a signed HUD, warranty deed or recorded certificate of title/sale if you are a property owner
  • Pay applicable deposit
  • You can mail, email customerservice@wellingtonfl.gov or present all required documents in person at our Customer Service Center located at 12300 Forest Hill Blvd

COMMERCIAL ACCOUNT REQUIREMENTS

  • Complete and submit an application form:
    - Commercial Service Inside the Village
    - Commercial Service Outside the Village
  • Provide proof of legal occupancy by presenting  a valid lease signed by both the owner and tenant showing commencement date of lease if renting -  or -  a signed HUD, warranty deed or recorded certificate of title/sale if you are a property owner
  • Pay applicable deposit
  • Provide personal identification such as a US, government issued photo identification or passport of the person requesting utility service
  • Documentation must be presented on company letterhead signed by a registered agent of the organization.  The document must include the name of the person that is authorized to act on behalf of the company and state that they are authorized to establish a water utility account for the specified property
  • You can mail, email customerservice@wellingtonfl.gov or present all required documents in person at our Customer Service Center located at 12300 Forest Hill Blvd

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